APPOINTMENT REQUESTS:

 

• To ensure the best results of the appointment, please be sure the property is ready prior to the scheduled appointment.

• By confirming your appointment, you agree to the readiness expectations and policy: you agree that the home will be ready to photograph and film on the scheduled date and time you have selected. This includes working with the builder and seller to ensure the home is photo and/or video ready prior to our arrival.

• While VAST Media does strive to honor the requested appointment time, we do reserve the right to change your time to accommodate our travel schedules. 

• Any home that is not photo and/or video ready on the scheduled date and time will result in a $30 day of rescheduling and/or day of cancellation fee.

• For liability purposes, VAST Media does not handle any of the prep for the readiness of the property, including but not limited to, cleaning or moving of furniture.

 

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TIME, CANCELLATIONS, AND WEATHER POLICY:

 

• By confirming your appointment, you agree to VAST Media’s cancellation/reschedule policy: cancellation/reschedule of appointment is allowed up to 24 hours before appointment.

• Any cancellation and/or rescheduling of appointment within 24 hours of the scheduled appointment will result in a $30 fee.

• Though we do not charge for a rescheduling fee due to weather related circumstances, it is at the client’s discretion if they would prefer to reschedule the set appointment due to weather related circumstances. NOTE: we cannot provide aerial/drone services while it is raining/there is moisture in the air or during hazardous wind conditions.

• If the client would like to reschedule due to weather related conditions, we ask the client to reschedule within 24 hours before the appointment.

• If booking a Premier Package, please allow two hours for completion. Homes with a significant amount of square footage could require additional time.

• Turnaround time for video is typically 1-5 business days.

• Turnaround time for photos is next-day delivery by end of the business day.

• Next-day video rush delivery is available at a fee of $100. However, VAST Media may not always be able to provide this service.
   

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REFUNDS:

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• At VAST Media, our services are nonrefundable. We pride ourselves on producing the best media possible at all levels. If you are unhappy with your media, please contact our office directly at 918.212.4786

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TRAVEL & ADDITIONAL SQUARE FOOTAGE COST:

 

• Vast Media covers a 30 mile radius within our central office location at 110 S Hartford Ave Suite 1010, Tulsa, OK 74120. In the case VAST Media is needed to travel 30 miles outside of our central office location, there will be an additional travel fee for any miles traveled outside of our 30 mile radius from our home office (this includes travel to and from the location). This fee covers VAST Media’s time and operational cost. See our online booking platform to visit the calculator to determine your travel cost based on your property location. ​​All mileage outside of the state of Oklahoma does require a custom travel quote.

• Our additional costs for square footage can be found at booking when you click BOOK NOW on the Vast Media website. Please see the breakdown for each package and square footage range based on your property’s tier. This fee covers Vast Media’s time and operational cost on homes with additional square footage.

 

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VIDEO POST-EDITING:

 

• Vast Media’s photos are delivered next-day by end of the business day. Any additional photo edits, photoshop, clean up, specific/intricate requests, etc. will require a $8 per photo re-editing charge. Please include all intricate details regarding editing requests in the appointment notes at booking to avoid any re-editing fees.

• Vast Media’s video walk-throughs typically follow a format of drone footage followed by property walk-through, with royalty free music. If another format is needed, the client must provide specific requirements or details in the “comments” section when booking an appointment with Vast Media prior to editing.

• Any additional edits to a video or photo order after Vast Media has finalized it requires additional work for Vast Media (edits, re-export, upload to MLS, ZILLOW, YouTube, social media outlets, and more) and will be subject to a re-editing fee of $50 minimum. This re-edit fee could be greater depending on the client's edit requests.
   

 

LIMITED LICENSING RELEASE:

 

• Vast Media does not sell photographs or video. Instead, we license the use of them for the sell and promotion of a real estate listing or commercial/ event promotion. Photographs and videos are considered intellectual property– much like music or software you may purchase. You’re not ‘owning’ the photos/music/software, but instead using it for your specific need, which in most cases is the sell and promotion of a listing or event. In any case, the photographs and videos should only be used for what the client indicated during the initial agreement.
   

• In the Licensing Release, only the client has permission to use the delivered photos and video on any electronic or printed forms of advertisement for the promotion of the listing. Clients may use these videos and photographs on their social media or MLS listing services by the purchasing client, solely for the promotion of the listing during the pendency of the agreement. This means that any builders, stagers, designers, or “third parties” who wish to use photographs or video owned by VAST Media must contact us directly for licensing and fees of their own.
   

• However, regardless of any terms and conditions of the MLS, at no time does this agreement provide the right to transfer copyright or any other exclusive rights as provided by the Copyright Act 17 U.S.C § 106.
   

• Since photography is a large part of what we do, we ask that our images keep their integrity and originality. Please avoid heavily altering (with exception of resizing) our photographs and video once delivered. This ensures that the product that we’ve created and put out accurately reflects our standards and quality assurance.
   

• Photographs and video can be made available to another real estate agent or person who takes over an expired or withdrawn listing at a rebranding fee, at the consent of the former agent & person. Please contact us for any rebranding needs.
   

• The key words are permission and license. Without it, you’re in violation of our terms of service, but more so, you’re discrediting our originality. If you’re unclear on the usages of your photos or videos, be sure to ask any and all questions. We're here to be a team and want nothing but transparency with our clients!

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PAYMENT & LATE FEES:

 

• Full payment is due upon delivery of media at time of download. We do require payment for media to be unlocked in the property gallery to allow for download.

• Overdue payments are subject to a $25/week late fee at our discretion.

• Payments overdue past a month are subject to an additional $100/month or 10%/month late fee at our discretion.

• Booking a service with us means you agree and understand the payment schedule on your quote/order and the applicable late fees for non-payment.

• In the event the bill goes without payment for more than 4 weeks, GTAR and your brokerage office will be contacted and informed of the outstanding balance to a vendor.

 

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PHOTO & VIDEO USAGE:

 

• Video and photos produced by Vast Media may be uploaded to any social media or MLS listing services by the client, solely for the promotion of the listing during the pendency of this agreement.

• However, regardless of any terms and conditions of the MLS, at no time does this agreement provide the right to transfer copyright or any other exclusive rights as provided by the Copyright Act 17 U.S.C § 106.

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WORK PRODUCT OWNERSHIP:

 

• Any copyrightable works, ideas, discoveries, inventions, patents, products, or other information (collectively, the “Work Product”) developed in whole or in part by VAST Media shall be the exclusive property of VAST Media.

• VAST Media reserves the right to use video and photos for advertising, display, publication, or other purposes.

• All photos, samples, videos, and proofs remain the exclusive property of VAST Media unless waived by amendment to this agreement. Unauthorized use of photographs/video is a copyright violation and will result in the termination of this contract.

 

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PROPERTY OWNER APPROVAL:

 

• The Client may need to obtain a written signed approval from the property owner prior to filming or taking pictures. VAST Media can provide (at request) a written approval form.

• VAST Media makes every effort to maintain the privacy of the property owner's neighbors. All footage is focused on the property being filmed and VAST Media will do best to respect the privacy of anyone not directly involved. If necessary, the client may be required to ask for permission from neighbors before VAST Media begins filming.

 

 

SEVERABILITY:

 

• If one or more of the provisions contained in the Agreement is found to be invalid, illegal or unenforceable in any respect, the validity, legality, and enforceability of the remaining provisions shall not be affected. Such provisions shall be revised only to the extent necessary to make them enforceable.